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2008 Galaxy Tdci Engine Problems


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#1 john tee

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Posted 27 June 2009 - 12:59 PM

Hi everyone,

The following is a summary of several problems I've experienced with my Galaxy TDCi 1.8 125PS Duratorq:-

The engine has broken down about six times from new since July 2008; there's actually only 10.000 miles on clock now. The first time was within 25 miles of taking delivery. When I rang the Ford dealer service centre they told me it took a few weeks for the computer system to monitor my driving and settle down. However, the fault persists. The symptoms preceding the failures have been similar and I record these below to help your with a diagnosis.

A massive intermittant engine misfire occurs, it can happen when taking the engine from tick-over into the power uptake cycle. It has also occurred when travelling unladen at around 12mph in traffic, with second gear selected, and then applying power to accelerate. This misfire is very aggressive and will not allow an increase in engine RPM even when applying full depression of the accelerator pedal. The car cannot be driven. The misfire is so bad it violently shakes the whole vehicle and contact thudding can be heard from within the engine compartment.

Ocassionally the misfire does not occur but significant loss of power has been experienced many times. When I was turning into a right hand street junction, and due to parked vehicles, I slowed down to about 8mph to allow an approaching wagon through. However, the wagon driver flashed for me to proceed first but upon application of the accelerator the engine died. I was in first gear when this happened. It took several attempts to restart the engine. There was no misfire, but the response from applying power was ‘flat’, there was literally nothing there. The engine would not even ‘rev’ significantly with the clutch depressed and simultaneously depressing the accelerator pedal. I did manage to trickle past the parked car and park up. I stopped the engine via the key and waited for a few minutes. I restarted the engine and full power was immediately evident and I continued my journey without further problems. This ‘flat’ response has also been felt many times too when accelerating away from traffic lights. I take off great with good engine uptake, RPM, and power, I change to second gear, depress the accelerator pedal for power transfer, but the engine is sluggish in response. It feels as if a massive weight has been hooked to the rear end. Thereafter the engines RPM and road speed in second gear do creep up slowly over several seconds until power suddenly re-appears when I believe the turbo kicks in. Is it possible that a slow responding turbo, or its sensor, (if such a thing is fitted ) be the cause of the experienced low power response?

The vehicle has spent a full week in the FORD main dealers but they say there is nothing wrong with it because their test computer says so......... how frustrating, as there is obviously a fault somewhere. It even broke down on the M180 motorway and the Traffic Police towed me onto the hard shoulder. The engine restarted after about five minutes and I carried on my journey with no issues. The Police Traffic Officer said that their force had new 2008 Galaxy's on duty and had experienced ECU problems with them causing similar symptoms to mine. I conveyed this info to the dealers, but of course there's nothing wrong with the car according to them. Hitting your "head against a brick wall" doesn't even do the saying any justice.

Please, has anyone got any good quality ammunition I can fire at the Dealers to get these problems resolved as it's scaring the crap out of me, more especially since breaking down on the motorway.

Kind regards,

John.

PS. When the misfire occurs the dash "Onboard Computer" digits start reading random and erratic numbers. The “Average Fuel / MPG” for example starts going up and down from 0.00 to 99.99 and displaying random numbers in between. As previously said, the car cannot be driven in this misfire condition with the only action being to turn off the engine and wait a while. The "Onboard Computer" digits does not always reset after restart.

#2 gregers

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Posted 27 June 2009 - 07:12 PM

phone up the trade and standards peeps and see what they have to say on the on going problems that you have had to put up with,tell them everything the dealers have said to you and the ammount of times they have had the car.and the ammount of times it has broken down.

#3 sepulchrave

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Posted 27 June 2009 - 08:54 PM

...trade and standards peeps...


Shurely shome mishtake here:

http://www.tradingstandards.gov.uk/

Personally I'd go over the dealers head directly to the manufacturer first and if that fails then try here:

http://www.smmt.co.uk/home.cfm

#4 john tee

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Posted 27 June 2009 - 10:14 PM

...trade and standards peeps...


Shurely shome mishtake here:

http://www.tradingstandards.gov.uk/

Personally I'd go over the dealers head directly to the manufacturer first and if that fails then try here:

http://www.smmt.co.uk/home.cfm


Hi,

Thanks for your advice, I'll try anything now and your suggestions seem a reasonable avenue.

A car which cost me £23K + should at least work. There are several other problems which I didn't mention so as not to bore everyone, i.e. ESR showing for no reason, windows not closing fully, parking sensors sounding continuosly or intermittently, rear tailgate releasing whilst driving, air con / climate control not operating properly, only half the heated front windscreen works, clutch pedal clunking on depression etc etc. These all need addessing too.

I had the VW/Ford Galaxy hybrid previous to this NEW one and never had a single problem in 3.5 years.

This NEW model is a poor replacement.


Regards to all,

John

#5 gregers

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Posted 27 June 2009 - 10:22 PM

as sepaulcrave has eloquently put it trading standards.
but im sure you got the gist of what i was trying to suggest to you.with all the trouble you seem to have had i wouldnt hang about thinking about complaining,do it and get the ball rolling,good luck.